T Mobile - TMOBILE----Customer Care????? Is what they call themselves

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TMOBILE----Customer Care????? Is what they call themselves

Mar 25, 2008

T Mobile complaint by Andrea Scutellaro

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After purchasing a Blackberry Pearl for about $340 in mid-November 2007, the phone stopped taking a charge in February 2008. They sent me a replacement phone and the same problem happened within 2 weeks. Finally, a 3rd phone came with a new battery and a new charger.....this lasted for 3 days. Finally, fed up, with the Peal, i did an even exchange because they wouldn't credit my account for the $340 that I basically flushed down the toilet. On a Wednesday, they told me they would send me a brand new phone, the Dash and that I would receive it by Friday. It is now Tuesday and I received a phone call from a rep who told me that even though I pID $200 on my bill there was still a fee of $18 and would be unable to send my phone until that was paid...did they not now this when they said they were sending out the Dash......i had to go buy a phone from Best Buy because i couldn't be without a phone all this long.

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Comments (4)

1. Written by (shi)t-mobile suxx ***, on 23-06-2008 09:47

yes my text messaging is disabled and i've emailed called sooooo many times and still, they dont frickin answer wat the *** is wrong with this godamned picture. btw it's (shi)t-mobile not just t-mobile

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2. Written by tmobile since 2001, on 29-04-2008 18:38

I agree, tmobile has become horrible with their customer service over the last 2-3 years. They used to fix what they screwed up, but now they just expect you to deal with it! They know you have no options: Sprint has horrible coverage; Alltell drops calls left and right; Verizon/at&t is EXPENSIVE!

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3. Written by We Appreciate your money.. I m, on 08-04-2008 13:22

I worked for t-mobile and trust me.. you'll have to go through congress to even have a charge consider be removed, they dont care about their customers for the obvious reason that there are so many who will replace you.. the ads keep running, more new accounts come in.. a low percentage of complaints and cancels does nothing to them, its corporate america.. if anything all your complaint letters do is teach them how to better deal with your anger and figure out another way to address your problem with the end result of them not having to refund you yet keep you as a customer, dont believe the smiles and lies, bottom line, you need them more than they need you. And thats nothing but the truth!!

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4. Written by llaro143, on 25-03-2008 09:53

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